Activating and deactivating a license

NVivo 12 (Windows)

Product activation is a simple and secure process that ensures only valid licenses are used to operate the software.

Enter and activate a license and set up user preferences from a workstation

ou need to activate your NVivo 12 (Windows) license—this is a simple and secure process that ensures valid licenses are used to operate the software.

Each instance of NVivo needs to be activated, so if you are installing NVivo in an onsite laboratory or across a network, activation is required from each workstation.

You can carry out all, some, or none of the steps below on behalf of the user. For example, you could enter the license key for the user and leave the license activation and user profile for the user to fill in later.

To enter and activate a license:

  1. Start NVivo.
  2. On the Welcome to NVivo 12 dialog box, choose to trial the software or enter your license key, and then click OK.

  3. On the License Activation dialog box, enter your details. Fields marked with an asterisk (*) must be completed.

  4. Click Activate.

  5. On the User Profile dialog box, you are prompted to set up the default NVivo user profile:

  • Enter the user’s name for their user profile—by default it is set to their Windows user account name.

  • Enter the user’s initials—these will be used to identify any work that they do in a project.

  1. Click OK. 


  • Participation in the Customer Experience Improvement Program can help QSR International to improve the features, quality and performance of NVivo.

  • If the user does not have an Internet connection, they can send an activation request to QSR by email, mail, fax or phone. For more information, refer to the NVivo Help.

Other ways to activate NVivo 12 (Windows)

If you are deploying NVivo to multiple users, there are advanced methods that you can use to simplify the activation process.

Activation instructions are included in the following installation topic:

Deactivate a license

You can deactivate the NVivo license on a particular computer. For example, if a user gets a new computer, they should deactivate the NVivo license on the old computer, before installing and activating NVivo on the new computer.

To deactivate NVivo via the Internet:

  1. Ensure that you are connected to the Internet.

  2. If you have an NVivo project open, you must close it before you can deactivate the license—click File, and then click Close.

  3. Click File, point to Help, and then click Deactivate License.

  4. Click Yes to confirm.

NVivo deactivates the license and displays a message confirming that the license has been deactivated.

  1. Click OK.

The NVivo application automatically closes.

NOTE  If you need to re-activate the license, you will need to re-enter the license key.