Add and activate server license keys

NVivo Server 10

Before users can connect to the NVivo Server to work with NVivo Server projects, you need to activate the license key via the NVivo Server Manager.

Start NVivo Server Manager

NVivo Server Manager is a browser-based application that lets you:

  • Activate product licenses for NVivo Server

  • Manage users and permissions

  • Allocate Client Access Licenses (CALs)

  • Manage NVivo Server projects

  • Schedule regular backups and perform other maintenance tasks

You access NVivo Server Manager using a local or domain account that has been configured as an NVivo Server Administrator account. You can specify this account as the default when you install NVivo Server or by adding this account to the Administrators group in NVivo Server Manager.

To start NVivo Server Manager

  1. In your Internet browser, enter the web address  https://<servername>/NVivo10

You may be prompted to enter your NVivo Server user credentials. The first time you launch NVivo Server Manager, you may be prompted to install the Microsoft Silverlight plug-in.

The NVivo Server Manager home page is displayed.

Activate a server license key

When you install NVivo Server you are prompted to enter a license key—you must activate this license key before users can connect to NVivo Server to work with NVivo Server projects.

Depending on the conditions of your license, the key will entitle you to run NVivo Server on a server with specific hardware and entitle you to a specific number of Client Access Licenses (CALs)—refer to Understand licensing for NVivo Server for more detailed information on processor licenses and CALs.

To activate the license key:

  1. Open NVivo Server Manager.

  2. Click the Licensing tab.

  3. On the left, click the Licenses tab.

  4. For the license you want to activate, click Activate.

  5. In the Activate License dialog box, enter the required details.

  6. Click Activate.

NOTE  

  • To deactivate a license key—for example, if you want to use it on another server—click Deactivate in the Licenses tab (you may need to reallocate CALs as a result of deactivation).

  • If activation fails because you do not have an Internet connection, you can request an activation key from QSR International to activate your license—refer to How to activate if Internet activation fails for more information.

Add a server license key

When you purchase a new license, you can add it to the licenses in NVivo Server Manager.

  1. Open NVivo Server Manager.

  2. Click the Licensing tab.

  3. On the left, click the Licenses tab.

  4. Click the Add button.

  5. In the Add License dialog box, enter the new license key.

  6. Click Add.

NOTE Once the license has been added, you must activate it—CALs associated with the key will be available once the license is activated.

How to activate if Internet activation fails

If activation fails—for example, because you do not have an Internet connection—you can generate an installation key and send your activation information (including the installation key) to QSR International. QSR will verify your information and send you an activation key that you can use to activate your license.

To generate the installation key and send your activation request to QSR:

  1. On the Activate License dialog box, click the Generate button to create an installation key. If you cannot see the Generate button, enter the required fields and then click Activate.

  2. Save the information on this screen as an image file (for example, a .jpg or .png), and then provide it to the Support team at QSR International.

  3. After QSR has processed your information and sent you an activation key, you can enter the activation key and activate your license—see below for instructions.

To enter the activation key sent to you by QSR:

  1. On the Licenses tab, for the license you want to activate, click Activate.

  2. In the Activate License dialog box, enter the required details—you cannot enter the activation key yet (you will do this in the next step), and then click Activate.

  3. When the activation fails because there is no Internet connection, additional fields are displayed and you can enter the activation key that was sent to you by QSR.

  4. Click Activate again to activate your license using the activation key.