NVivo is very slow or crashes when opening Nodes and/or shows one of the following errors:

  • No printers are installed.
  • The left/right margins overlap the width of the page.
  • The RPC server is unavailable.
  • The page height is too large.
  • Parameter is not valid

What should I do now?

NVivo relies on a default printer to function correctly. When you open a source or node in your project, NVivo accesses the default printer’s settings to display the content of that node or source.

Please ensure you have a printer installed (and a printer set as ‘Default’) on your computer. Note, this does not have to be a physical printer.

To choose a default printer:
1. Open Control Panel

  • Windows 10/Windows 8 – Press the Windows key + X, and then click Control Panel
  • Windows 7 – Click Start button and then click Control Panel.

2. Under Hardware and Sound, click View devices and printers.
Note: This step assumes that the Control Panel is set up to view by Category. If it is set up to view by Icons, just click Devices and Printers.

A green check mark shows which printer is set as Default.

To set a printer as your default, right-click the image of the printer you want and click Set as default printer.

If you do not have a printer installed, please select ‘Microsoft XPS Document Writer‘ as your default printer.

If the issue persists, please contact support by submitting a support request form.

Also, provide the following information with your support request:

  • If NVivo is crashing when opening Nodes, does the issue happen with all nodes/certain nodes.
  • Screenshot of error message(s) (if any). You can take a screenshot by pressing Alt + Print Screen (PrtScn on some keyboards), paste into a Word or WordPad document and save. Attach the saved document to your support request.
  • Does the same issue occur in the NVivo Sample Project? Find out how to access the Sample Project by navigating to FAQ > General > How to access the NVivo Sample Project
  • NVivo error logs, if any. Refer to FAQ below based on your NVivo version:
    • NVivo 11 for Windows – go to FAQs > General NVivo for Windows has crashed OR I received the error message NVivo has stopped working. What should I do now?
    • NVivo 10 for Windows and NVivo 9 – go to FAQs > General > I received the error message NVivo 10 has stopped working or NVivo 9 has stopped working. What should I do now?